Q:
Are you a manufacturer or trader?
A: We are a manufacturer and we have our own design team for products design.
Q:
What payment terms and trade terms do you accept?
A: Usually we appreciate T/T 50% deposit, then 50% balance is paid before shipment. We could also accept LC at sight. We usually offer EXW price, but we also do FOB/CIF/CRF/DAP/DDP etc.
Q:
What kind of transportation could you provide? And are you able to update the production process information in time?
A: We provide sea shipping, air shipping, and international express. After confirming your order, we will keep updating the production details for you via emails and photos.
Q:
How about your after-sale service?
A:
- Manuals and videos of machine installation, adjusting, setting, and maintenance are available.
- If any problems occur and you cannot find solutions, telecom or online face-to-face communication is available 24 hours.
- Our engineers and technicians are available to travel to your country for services if you agree to pay the expenditure.
- The machine has a two-year warranty. During the warranty year, if any parts are broken not by man-made error, we will replace them for free. The warranty begins after the machine is sent out and we receive the B/L.
- We have an independent team for after-sale service. On-site repairs or instructions are also available.
Q:
Do you accept customer logo printing and other customizations?
A: Yes, we provide ONE-STOP customized packaging line services, which include logo customization. You only need to provide your requirements.
Q:
What types of packaging bags are suitable for this machine?
A: This machine is suitable for a wide range of bag styles, including 3-side sealing, 4-side sealing, stand-up bags, handbags, spout bags, zipper bags, compound bags, and preformed bags made by film and paper.