Q1: What is your Installation Services?
Installation Services are available with all new machine purchases. We will provide the user manual and videos to support for installing, debugging, operation of the machine, it will indicate you how to use this machine well.
Q2: What about your Guarantee of quality?
The machine has a 1 year warranty. All machine parts can be replaced for free within 1 year if broken (not including man-made damage). We also offer lifetime after-sale service.
Q3: How about the after-sale service?
(1) More than 12 hours after-sale online service per day.
(2) We have engineers available to service machinery overseas. The service charge includes: service fee USD100/day, VISA fee, round-trip ticket, room and board on the buyer's side.
Q4: How about the spare parts?
After we finalize all details, we will offer you a spare parts list for your reference.
Q5: Do you also offer the wrapping film?
Yes, we can offer you the plastic roll film. We have a long-term cooperative supplier for roll film and the price is favorable.
Q6: If we have a very special request for the production line, could you help me to do the design?
Yes, customized designs are provided by experienced mechanical designers to suit your specific production requirements.