Q: Are you a factory or a trading company?
A: We are a manufacturing factory.
Q: Can you guarantee your quality?
A: Of course. We are the manufacturing factory. More importantly, we put a high value on our reputation. Best quality is our principle all the time. You can be assured on our production completely.
Q: What should I do if we are not able to operate the machine when we receive it?
A: An operation manual and video demonstration are sent along with the machine to give instructions. Besides, we have a professional after-sale group to solve any problems on-site if required.
Q: How could I get the spare parts for the machines?
A: We will send extra sets of easy-broken spares and accessories like O-rings, etc. Non-artificial damaged spares will be sent freely and shipping is free during the 1-year warranty.
Q: What is the Minimum Order Quantity and warranty?
A: The MOQ is 1 set. The warranty is 12 months, and for some customized products, it will be 24 months.
Q: Do I need to pay for extra costs like taxes or duties?
A: Yes, custom duty/tax is the buyer's responsibility to pay. The shipping cost does not include the tax.
Nexa Machine
